� BBC NEWS | Middle East | Becalmed Baghdad counts war's cost | Main | 111 GTD Software Apps - Researched Comparison �
September 22, 2008
7 Habits: The Public Victory Phase :: Flipping Heck! Productivity, Project Management & Motivation Blog ::
Covey backs up his emotional bank account analogy with 6 forms of deposits (although he does list 7 - is that a typo?) that can be made into it:
1. Understanding the individual - You need to do this before you try to deposit anything else. You need to understand what the person needs and wants not just what you want.
2. Attend to the little things - in relationships, the little things can snowball to become big things. Just a simple "Hello" and a smile every morning to a co-worker can say more than a thousand words.
3.
4. Keep Commitments - As my mum used to say, never make a promise you can't keep. But, there are odd occasions when we truly can't keep a promise so, in order to stop a major emotional withdrawal happening let the person know why and that you're sorry. Being honest will go a long way.
5. Clarify your expectations - What do they expect from this, not just what you expect. If they're at odds then a satisfactory conclusion will never be reached
6. Show personality integrity - This goes beyond just keeping promises, it's fulfilling and managing expectations and going the extra "mile". This is also about showing general loyalty to people, especially those not around (i.e. don't slag them off just because they can't hear you - remember the walls have ears!)
7. Apologise when making a withdrawl - Sometimes we can't help break a promise or hurt someone's feelings so you need to bite the bullet and be man (or woman) enough to apologise - and mean it!
http://www.flippingheck.com/index.asp?view=display&ID=818
Posted by thdyck on September 22, 2008
Trackback Pings
TrackBack URL for this entry:
http://blog.dyck.org/mt-tb.cgi/595
Comments
Post a comment
Thanks for signing in, . Now you can comment. (sign out)
(If you haven't left a comment here before, you may need to be approved by the site owner before your comment will appear. Until then, it won't appear on the entry. Thanks for waiting.)